Portafortuna Guadalupe Mix

- All orders ship within 1-8 business days, pre-orders are shipped within 2 to 4 weeks. More on our shipping policy can be found here.

- We make our products specifically for each order, we can't accept returns unless it is a faulty item. More on our return policy can be found here.

- Customized orders cannot be returned or exchanged.

- We offer a 3 months warranty on the items.

- We provide complimentary repairs for manufacturing defects within the first year of your purchase.

Avoid Direct Contact

Never spray perfume, lotion, or alcohol-based products directly on your jewelry. Apply them first, let them dry, then put your pieces on.

Rinse if Needed

If perfumes, sprays, or other products come in contact with your piece, immediately rinse gently with warm water and pat dry with a soft cloth.

Yes, You Can Swim

Most of our pieces can be worn in water even the ocean. Just rinse them with fresh water after each use and pat dry to keep them looking their best.

Store Safely

Keep your jewelry in a dry place a soft pouch or jewelry box works best to prevent scratches and moisture.

Polish Gently

Never use a polishing jewelry cloth on your gold-plated pieces it can wear away the finish. Instead, use a soft, non-abrasive cloth (like a microfiber-style cloth) to gently wipe your jewelry whenever it needs a refresh. It helps remove oils and restores its natural glow.

Fine Jewelry & Sterling Silver Care

If your piece is from our Fine Jewelry Collection, it’s crafted in solid gold and built to last. These pieces along with our unplated sterling silver pieces can be polished with a jewelry polishing cloth to maintain their shine.

If it includes enamel, treat it with a little extra care follow the same rules: avoid direct product contact and rinse gently if needed.